One Call Does it All!

How's your to-do list looking these days? If you are running a business, then it is likely maxed out with little room for anything extra, much less something mundane like calling vendors to fix a broken piece of technology. For time consuming tasks like this, you can simply pass the job on to us and then get the satisfaction of crossing it off!

In case you thought that Computerware only serviced computer networks, let us take a moment educate you on how are are much more than a break-fix company. One of our additional technology services is vendor management. This popular service moves us outside the realm of computer networks and lets us cover all of your technology needs.

Our vendor management service is designed to make life easier for you. Whenever a piece of equipment goes down, like a copy machine or a television, all you have to do give Computerware a call at (703) 821-8200, tell us about the problem, and we will then call the vendor and arrange a fix. Vendor management even comes with the same guarantee that applies to all of our services, even though we are not the ones physically performing the repair.

We are able to give you this guarantee because we know the vendors and work with them on a regular basis. This vendor relationship will allow us to quickly navigate the sea of red tape that will slow down a first-time caller. We make these calls every day and we have found that the best way to handle vendors is to have the product information on file and ready to go. When you sign up for our vendor management service we will work with you and gather the product information on all of your office equipment, file it, and have it on standby for when it breaks down.

As great as your technology is, breakdowns are not a matter of "if" but "when," and according to Murphy's Law, it will break down at the worst possible time. How prepared are you for when your technology breaks down? Without us taking care of the situation for you, the responsibility is all yours.

Did you save your sales receipt? If yes, then where is it? Is your warranty information somewhere that is easily accessible, or is stored in the office catacombs of boxed up files that never see the light of day? What about time? Do you have the time to wade through automated menus trying to get in touch with the right department to fix your broken equipment? If you have not put in a call to the vendor before, then it may be difficult to get the right person on the line.

Dealing with new vendors can be a hassle, let Computerware handle it for you. Even if there is a piece of technology that breaks that is not covered by a vendor warranty, we will still find a fix for you! We have worked in the IT field long enough that we have developed a list of reliable contacts that we know will get the job done right. If you like the service that Computerware provides, then you will also enjoy the service of the technicians that we pick out on your behalf. One nice benefit of vendor management is that it eliminates the risk of calling a new repair company and being unsure if they are reliable or not. If you trust us, then you will trust who we send.

Beyond fixing computers, Computerware wants to take care of all of your technology needs. We want to make technology easy for you and be your single point of contact for all of your technology needs. Think about how nice it is to have all of your technology issues taken care of with one phone call. One call does it all! Save (703) 821-8200 in your contact list under "Tech Help" and call Computerware anytime that anything goes wrong with any of your technology.