Help Desk Can Help Keep Your IT Problems Small

Your employees appreciate when you give them all the tools they need to complete their day-to-day tasks. If you take the time to provide them with everything they need to do their jobs, then they will, in turn, provide you with a higher rate of productivity and work quality. One way you can make this happen is by giving them access to the technical assistance they’ll need.

The opposite situation is one that is all too real. What happens if an end user experiences technical issues? Without the right situation they will just sit there and wait for it to be resolved, or they can take the initiative and actively try to solve the problem. Either way, the end result will be based on the same thing: whether or not they know how to address their technology troubles. Even if they wanted to, the computer problem is getting in the way, and this kind of frustration might be enough to derail their focus. 

Depending on how your business handles IT support, you might have a specific workflow for requesting IT assistance. Perhaps you would call your IT provider to have them walk you through the issue. Either way, it will involve approving a remote session or an on-site visit, authorizing a quote, and so on, just to get back to work. An employee who feels they aren’t doing a good job will simply get frustrated by this process. Getting them IT support not only helps them, it helps the business be in a better position to succeed.

Give Employees the Gift of a Help Desk

Imagine if your employees could just pick up the phone or send an email to open a ticket describing their issues. Most of the time, tickets submitted in the mid-morning can be resolved by the time the submitter comes back from their lunch break. Bigger issues might be solved even faster, depending on how pressing they are.

This gives your employees the power to report issues whenever they need to, giving them control over their day-to-day productivity. They will feel it’s more acceptable to ask for help, meaning they will be more likely to get their work done in a timely manner in the face of technology troubles.

Does your business need help with your technology troubles? Give us a call at (703) 821-8200.