Fact: Managed IT Services Can Improve Customer Service

As the owner of a small or medium-sized business, you know how much responsibility rests on your shoulders. Your resources are often spread thin, and a twelve-hour workday is a regular occurrence. If this sounds familiar, you know how tough of a balancing act it can be, especially when you’re trying to maintain quality customer service. Managed IT services can take technology issues off your plate so you can focus on better serving your customers.

It’s only natural for a business to grow, but it’s not without its growing pains. Technology, and your network in particular, can see a lot of troubles during a period of rapid growth. Your IT infrastructure must be monitored and maintained in order to function properly, and if you don’t have a team dedicated toward keeping your tech running properly, the responsibilities will fall on someone who doesn’t specialize in its upkeep. If nobody is keeping track of your tech, that means one more task on your already-full schedule. Guess who’s burning the midnight oil again?

If your sales team is charged with the upkeep of their own technology, it can lead to two things:

1. The job performance of your sales team will suffer.
2. Your company’s technology will be maintained by unqualified individuals.

It might seem like a way to save money, but small and medium-sized businesses often experience technical issues that can only be fixed by skilled individuals who specialize in IT maintenance. Plus, in the grand scheme of things, lackluster IT maintenance can’t possibly be good for your network.

Laurie McCabe, vice president of small and medium-sized business insights and solutions for the research firm AMI-Partners, explains this idea to InformationWeek: “A lot of small businesses think it’s cheaper to do everything themselves, but employees can get overloaded, and they may not be in a good mood when interacting with your customers.”

McCabe suggests that those business owners who would rather take matters into their own hands reconsider: “And if you’re not doing a good job at something, your competition probably is.” What this means is that your team can’t afford to be overwhelmed by unnecessary tasks, and that they would be far better off providing excellent customer service than performing mundane technology maintenance; because if you don’t, your competitors will.

Outsourcing your IT needs to Computerware is the simplest way to lighten your workload every day. We can remotely resolve technology issues and perform routine IT maintenance, optimize network security, and much more. This lets them focus on more important day-to-day mission-critical tasks (i.e. the jobs they were hired to do). Your staff can reach their true potential without the hassle of technology maintenances getting in the way.

To get started with managed IT services from Computerware, give us a call at (703) 821-8200.