3 Common Methods for Fixing a Technology Problem

In the office, there’s always that one employee who seems to be having trouble with their technology. Whether it’s a consistent error which nobody can replicate, or they’re having trouble setting up a particular email setting, it’s a recurring theme that managers only know of two methods to resolve the problem. If you’re having trouble with an employee who’s not exactly tech-savvy, you’ll be relieved to hear that there’s a third solution for resolving technology problems.

Can the Employee Fix it Themselves?
Sometimes managers feel confident that the issue isn’t a cause for concern and that the employee can figure out a way to resolve the issue on their own. However, this can be an expensive, risky, and time-consuming practice. The worker might be bright-minded, but there are some problems in the technology industry that online how-to videos and walkthroughs can’t fix. The do-it-yourself method wastes a lot of time that the employee could spend on more lucrative projects, and it’s generally counter-productive.

Rather than taking all of the time to learn about and maybe fix the issue, the employee should be spending their time actually doing their job. In this sense, having an employee fix issues for themselves is potentially costing your business double; the time they are spending fixing the issue, and the time they aren’t doing something productive for your business.

Maybe They Should Call Tech Support
On the other hand, the manager might suggest that the employee contact tech support for their everyday technical difficulties. Rather than the employee sitting there trying to figure out what the issue is, this can save you some time. On the other hand, it can be a great way to rack up expensive tech support bills which might break your budget.

In the end, it’s important to realize that your average technology support services aren’t designed to save your business money. Just like you, they’re a business. They are preying on your company’s need for technical support in a way which is costly and expensive for you. Unlike Computerware, they only have their own best interests in mind, charging huge rates for their advice.

Try Computerware’s Unlimited Helpdesk Support
Unlike ordinary tech support, we understand that it can be costly and stressful running a business. Instead of paying an hourly rate for an expensive tech support hotline, Computerware offers unlimited helpdesk support in the form of an affordable, monthly service. This helps you transform an unpredictable bill into something you can anticipate and easily fit it into your business’s budget. Our primary concern is offering you spot-on technology advice and support, and we encourage your staff to reach out to us whenever they need assistance.

Additionally, our remote monitoring and maintenance IT services can help you ensure that your infrastructure is happy and healthy. We take a proactive approach to IT-related problems, and we work to make sure that your technology issues don’t become full-fledged disasters. At Computerware, we only have your best interests in mind. Give us a call today at (703) 821-8200 to find out how you can take advantage of our helpdesk support solution.