100% Guaranteed Satisfaction

What is the difference between a guarantee and a warranty? A warranty is usually limited by a specified time in which a piece of equipment should operate effectively and anything beyond that is up in the air. Unlike a guarantee, warranty claims are usually embedded into the margin of said equipment. Companies look at the cost of production vs. projected fail rates and their given time periods (if any) and place the warranty timeline right in the sweet spot where said item doesn't normally fail; and if it does, the margin covers it.

A guarantee on the other hand instills confidence in a product or service. They are guaranteeing said item or service is proven quality and believe in it. This is usually because the guarantor has had very little to no failure rate with said product or service. They are so confident with the product or service that they are willing to put their name on the line for it. When a company places a guarantee on something, that's what they strive for and they will stand behind it.

You don't see a lot of guarantees coming from big box stores or online retailers because they aren't privy to predicted failure rates, only trending returns. When they see a lot of returns of an item, they pull it from their shelves or stock and request buybacks from the manufacturer. Put simply, they don't care what they sell you and only when it starts affecting their bottom line do they do something about it. They use warranties to cover their losses and you can't put a warranty on satisfaction.

Computerware guarantees customer satisfaction on their services and whatever products they provide to you. We create business relationships with our customers, you aren't just another account number. Anything that we provide to you is rigorously tested before being installed in your facility because we're here to provide quality solutions for you, not products. Products are just needed to make the solutions work. Whatever IT solution you need from us, Computerware guarantees 100% satisfaction. Give us a call today at (703) 821-8200, and let us provide some IT solutions for your business.