Software developers create software for function, to make profit, to challenge convention, and many other reasons, but when a software company becomes as important to people as Microsoft has become, they have to ensure that their products are well supported. Microsoft support, as an extension of their software offerings, typically helps users navigate the problems they have with their software. Every so often, however, the product you have navigated automated menu after automated menu for will turn out to be unsupported, leaving you asking yourself, “When did that happen?”