Computerware Blog

When a computer goes down, there are many different ways to get it up and running again. The challenge is finding the most efficient and cost-effective route to repair your PC. We have researched every PC repair method and have developed a four-step computer repair procedure that we believe is the best way to get the job done.

If your business is still using a traditional phone system, then you are paying more every month than you have to. By switching over your phone system to Voice over Internet Protocol (VoIP), you can slash your phone bill by as much as 50-70%. To sweeten the deal, VoIP even has more features than a traditional phone plan!

The electricity bill is one operating expense that comes with a bitter taste. This is because you know that with a few tweaks to your operations your bill would be lessened; but where do you start? Turning off the lights and monitors at the end of the day will put a dent in your bill, but to see big savings, we recommend virtualizing your servers.

Has your company joined the BYOD revolution (Bring Your Own Device)? Many companies did not plan for this, it just kind of happened as a byproduct from almost half of the public owning mobile devices. If your company has yet to make room for personal devices, then you will want to check out these 4 benefits of BYOD.

Depending on the nature of your business, some communication tools are more cost-effective than others. Judging which tools are right for your business means taking into consideration how many people you are going to reach with each tool. The best tools allow you to reach more people for less money, and using a webinar is one of the most cost-effective ways to spread your message.

Somethings are built to last. The Colosseum, for example, far outlived those who created it. While they may not last thousands of years, electronic devices have a much greater lifespan than other mechanical techbologies. In fact, they have the potential to outlast their creators. This is because, unlike car engines and your body, most computer components do not have moving parts. This lack of friction means that PC hardware will last for many years, which sinks the excuse of somebody needing to buy a new PC because their old one has, "worn out."

Using a power strip in your kitchen to give yourself extra outlets for your new blender is a pureefectly good idea. Using a power strip to protect your important PC from electricity fluctuations is a shockingly bad idea. If you want the best protection for your equipment, then we recommend that you upgrade to an Uninterrupted Power Supply (UPS) device.

A help desk that offers 24/7 remote support is a service that is easy to take for granted, primarily because most of the calls received are related to computer issues, and when PCs are properly maintained, issues are minimized. When computer problems do crop up, the help desk will be there for you and prove its value in your hour of greatest need.

Here are four of the most valuable features of Computerware's 24/7 remote help desk.

24/7, More than a Number
Our technicians are literally standing by around the clock, prepared to take your call. If it is the weekend and you are burning the midnight oil on a project, and your PC goes kaput, then you do not have to panic because you know that you have a team ready, willing, and capable to resolve your issue right then and there. We get these late night calls regularly and find it quite gratifying to play the role of hero by talking people through their late night IT crises.

Remote Support
There is a huge difference between a hotline that gives advice and a remote support service. When calling a help hotline you will have someone walk you through what to do, which can prove difficult if you are already frustrated due to a malfunctioning computer. With remote support, we have the ability to control your PC from our end, run diagnostics, and troubleshoot problems with best practices. This will leave you with the luxury of sitting back and relaxing while we do the heavy lifting.

Skilled Technicians
We have experienced level I & II technicians that are battle-tested and have likely dealt with your issue before. You might be at the end of your wits trying to fix your PC, but if you call one of our techs for help, then they will remotely take care of your issue from their end with a few clicks and restore both your PC and your sanity. In fact, our technicians are so good that 90% of non-break fix issues are resolved by the end of the call.

Friendly Technicians
It is also important to point out that our help desk technicians are based in America. We are intentional about this because we understand the value of communication. We understand that problems are resolved quicker and customer experience is improved if needs can be communicated on the first attempt. We also understand the value of talking with a real person. In fact, 90% of calls are answered by a flesh and blood human being within 180 seconds, this makes for a much more pleasant experience than having to navigate an endless maze of automated menus.

Making ourselves available 24/7 to take care of technology issues is just one example of how Computerware goes out of our way to provide you with outstanding customer service. To find out more about 24/7 remote help desk support service, call us at (703) 821-8200. We will take the time to learn about the unique needs of your business and set you up with a single, low-cost flat-rate per-user plan that won't change no matter how much you call for help.

One of the toughest parts about the job of an office administrator is budgeting. This is due to the fact that finding extra money in the budget often requires cuts, and nobody appreciates being asked to do their job with fewer resources. A good administrator will consider all angles before making a cut; this includes looking for savings inside their server.

We've all been there; dealing with long, annoying tech support, hoping to make that extended warranty worth while. Should you eventually speak to a human, you run the risk of running smack into a language barrier. Then, there is always the inevitable 'Did you turn off your computer and turn it back on?' Would you really be still on hold if you hadn't tried everything you could think of?

If you are reading this, then you obviously have an internet connection. Most internet users browse websites, check emails, and perhaps play a game or two, but if these activities are the extent of your internet usage, then you are missing out on a powerful, cost-effective tool called VoIP that uses the internet to entirely replace your old phone system.

Ever since the first microfilm machine was rolled off the line 100 years ago, mankind has been striving to achieve the paperless office. If you are too young to remember using microfilm, think of an arcade cabinet, except, instead of Mortal Kombat, documents battle it out over a projected screen. Thankfully, we have come a long way in 100 years.