Computerware Blog

The latest technology solutions can provide incredible assets to your company, but they can be difficult to leverage properly if you’re not a professional technician. As the owner of a small or medium-sized business, you have an important decision to make: outsource your IT to talented professionals, or hire in-house IT technicians. More often than not, it’s more budget-friendly to outsource your IT.

What if you can have one employee who’s dedicated to receiving calls and answering tech support questions from the rest of your staff? Essentially, someone having this role would be like a help desk for your business. If you don’t think you can afford filling in a seat like this, consider how much time/money a move like this would save you if employees didn’t have to waste time seeking out needed information.

Every business owner has to have an idea of how money is moving in and out of their company. This is why creating a budget is an essential part of sustaining a long-term business model. Undeniably, one of the biggest expenses any company has is payroll. Many small businesses struggle with this, especially when it comes to budgeting for your IT.

What separates the average PC user from the IT technician who routinely takes care of your technology issues? In essence, the only difference is the amount of technical training. Our years of technical expertise have given us the ability to diagnose and resolve varieties of problems, but we don’t hold our knowledge close to the chest. Rather, we want to share it with you.

The service industry is generally split into two different types of work: that which you can see, and that which operates behind the scenes. You can’t have one without the other, and they’re both important parts of their respective industry. However, those who fight on the frontlines generally receive more attention and praise than those in the background.

IT can be a tricky concept to the business owner, and we all know how touchy technology can be at times. It can be working one minute, then completely incapacitated the next. This unpredictability is one reason why the concept of help desk support was created. It’s an important way to assist individuals when they need help most.

Twelve years after its release, Microsoft has scheduled to end mainstream support for Windows Server 2003 on July 14, 2015. This move essentially pulls the plug on the popular operating system, leaving any business using the server OS after its end-of-support date vulnerable. If your organization is still running this outdated OS, you need to update ASAP.

In the office, there’s always that one employee who seems to be having trouble with their technology. Whether it’s a consistent error which nobody can replicate, or they’re having trouble setting up a particular email setting, it’s a recurring theme that managers only know of two methods to resolve the problem. If you’re having trouble with an employee who’s not exactly tech-savvy, you’ll be relieved to hear that there’s a third solution for resolving technology problems.

Technology grows more mobile with each passing day, but the need for technical support remains the same. But, sometimes you just can't get on-site support while you are traveling. What, then, would you do if you had an urgent need for IT support, especially if your provider doesn't offer remote support?

The difference between giving great customer service and poor customer service is the difference between keeping and losing a customer. When it comes to great customer service, nowhere is this more important than with remote IT service.

A masochist enjoys doing things the hard way. Masochists make lousy managers because their enjoyment for punishment will make it so that nothing gets done on time. Nobody, not even a masochist, enjoys it when IT problems take forever to fix. With remote IT support, the punishments of technology problems are removed and IT becomes easy for everyone!

It's frustrating to do things the hard way. Although sometimes, the frustration experienced by others can be pretty entertaining to watch. One of the ripest scenarios for frustration is bad IT service caused by poor communication. Having good communication tools can save both ends of an IT support call from getting frustrated.